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On 09/04/16 23:11, Adrian Midgley wrote: > I had trouble with BT for phone and BT Broadreach for the line unwilling > to talk to each other or admit a connection, and declining to talk to > Eclipse who were the ISP. > > Resolved by firing BT and all BT group companies from home and from > business. > > That's why it is a board-level interest, although the board arrange > matters so that their interest doesn't need to be personal activity. > > Usually. > > > On Sun, 10 Apr 2016, 03:57 Gordon Henderson, <gordon+lug@xxxxxxxxxx > <mailto:gordon%2Blug@xxxxxxxxxx>> wrote: > > On Sat, 9 Apr 2016, Mark Croft Redditch Linux Mint wrote: > > > hi > > > > anyone got any advice how to deal with BT & ISP(can't remember now > > will tell u when sister tells me she been threw a lot so far) > > You don't deal with BT. They will rightly tell you where to go unless > you're also using BT as the ISP. Then you deal with BT Retail. > > Otherwise you deal with ISP and they deal with BT. > > Anyone emailling/writing/phoning the BT CEO when BT isn't their ISP is > just wasting their time. > > > They just blame each other passing the buck around and around. giving > > out new routers none of it fix the problems in her new flat(housing > > assoc) Just seems like neither of the parties want to pay an engineer > > to fix the problem. I am guessing it something to do with the master > > socket and the iplate that is installed (it must be a hardware problem > > cos i see nothing that could make the speed of adsl go down to 0.5MB) > > > > anyway hopefully she will get it sorted soon. > > You get what you pay for. > > She needs a decent ISP and to be prepared to pay for it. > > But before that, she needs someone competent to check her local end of > things. > > If her end is at fault, then and the ISP does get BT to come out she'll > end up paying a large fee (over Â100) to the ISP (who then pay it to BT) > > Gordon-- > The Mailing List for the Devon & Cornwall LUG > http://mailman.dclug.org.uk/listinfo/list > FAQ: http://www.dcglug.org.uk/listfaq > > > firing BT does not solve your problem, and IT IS NOT A BT BOARD problem, as by law BT Phone (customer service part) and BT Openreach (broadband lines distribution part) are forbidden to talk to each other EXCEPT that BT Openreach talk to all ISPs in same way. The overall board cannot interfere with their inter-company communication, in fact BT fall over themselves to ensure they do NOT PRIORITIZE BT phone ISP to avoid legal problems. -- regards Eion MacDonald -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq