[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
Quoting Terry Hill <telbonic@xxxxxxxxxxxxxx>: > Hi all, > > Having finally decided I'd had enough of plus.net, I found a deal with > virgin.net - £17.99 for unlimited access, reasonable use seemed fair > etc. So after a chat with the Mrs, we decided to go for it, and > switch. All seemed to go well, we got our MAC and filled out the web > form on the virgin.net site - when we got to the end, the price > suddenly changed to £10 pm. It seemed a reduction to those > transferring in was offered. > > All went well (ish). The customer service system was dreadful, and > the virgin.net website buggy. I had to call them @ 25p a minute in > order to find out when I was being connected, as the website said "you > will be connected on the between 7 and 9pm". As soon as the > migration was complete, the connection was dreadful. All over the > place, pings were up across the board by 500ms (rubbish for gaming and > the wife plays warcraft) and speeds nearly as bad as plusnet, > sometimes even worse. > > I called, and was told the bad speeds were due to line tuning. Fair > enough I thought, and waited a week, then emailed them. No reply. > Tried the web chat. The icon disappears when you mouse over it. > Checked the account webmail. "Thanks for signing up to virgin calls". > What??! I called them @ 25p a min again. > > Basically was told that there is a fault at the local exchange (I > checked, there IS a routing issue so pings are down, still doesn't > explain the dismal speeds) but the tech support guy couldn't deal with > the ordering or transfer me, so I got another number to ring. I did > so, and sat in the queue for about 15 mins and finally got through to > someone who wouldn't honour the tenner a month deal unless I had calls > to go with it, even though I offered to send screenshots of the > ordering system. > > Anyway, upshot was that I've got a shiney new mac code and nowhere to > go. Any suggestions? (clean ones only!!) > UKFSN? They're an Enta reseller and their profits go towards funding FLOSS. They're also on 30 day contracts so if you're not happy you're not stuck with them for 12 to 18 months (or even longer!). Prices start at about £20 a month for 8Mbit Max Home with 30GB peak allowance and 300GB off peak. HTH Rob -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html