Re: [LUG] OT, but can anyone help ?

[Julian Hall <linux@xxxxxxxxxxxx>]

On 27/01/14 13:32, raymond.knowles@xxxxxxxxxxxxx wrote:
> Hi All,
>
> I have a vintage 2000 Dell desktop running XP with
> 500MB RAM.
>
> It used to work, but then I installed some
> anti-virus software,
> and now it doesn't. The obvious way
> to fix it would be through
> System Restore, but the problem
> is it locks up before I can log
> in, so I never get as far
> as logging in, and thence to System
> Restore.
>
> Has anyone
> met this problem, and how did they fix it please ?
>
> Thanks
> in advance,
> Ray Knowles.
Hi Ray,

I'm assuming you're trying to log in normally. Have you tried Safe Mode? 
F8 before Windows starts loading then select Safe Mode from the boot 
menu.  It ought to bypass drivers etc and allow Windows to boot fully.  
You can then uninstall the offending program.  Out of interest what AV 
is it?

Failing that this Microsoft Support article should help: 
http://support.microsoft.com/kb/304449

Julian

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