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On Fri, Oct 26, 2012 at 01:49:13PM +0100, tom wrote:
> I've got a freind whose broadband has been turned off by their
> provider - they are all payed up. The provider says someone has
> asked them to take it down but says they cant tell them and to get
> in touch with offcom... who arenât in today!
> Any advice?
1) Complain in writing. At the top of the letter state "complaint" or some
such
2) After 8 weeks take it up with Ofcom
http://www.adviceguide.org.uk/england/consumer_e/phones_tv_internet_and_computers_index_e/consumer_making_a_complaint_phones_tv_internet_computers_e/complaining_to_the_telecommunications_ombudsman.htm
http://www.adviceguide.org.uk/england/consumer_e/phones_tv_internet_and_computers_index_e/consumer_making_a_complaint_phones_tv_internet_computers_e/reporting_a_complaint_to_ofcom.htm
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Henry
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Fri Oct 26 17:36:14 BST 2012
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