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Dear all I wrote to customer.service@xxxxxxxxxxx as recommended in an earlier post. I suggested the following: "I gather you are about to sell Dell computers. In view of the unprecedented monopoly that Microsoft have in the world of computing, and the huge fines that are levied on them for anti-competitive activities, and EU support for open standards, I believe you should sell computers properly loaded with a Linux distribution such as Ubuntu. The huge range of superb free software available in Linux makes it far and away the best value for most people." They replied: "We were please to receive your comments regarding Dell computers. We find all customer feedback incredibly valuable as this helps us when we are looking at ways to make our service better. These will be directed to the correct area of the business. Thank you for taking the time and trouble to get in touch with us." A bit non-descript but at least it wasn't ignored. Maybe a few more emails, perhaps with a different distro? -- james kilty http://www.kilty.demon.co.uk -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html