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Re: [LUG] The old I SP problem

 

On Monday 07 March 2005 13:36, aaron Moore wrote:
Hi
Can anyone recomend and isp that does dial up and broadband and is linux
friendly, perhaps even with a human being on the end of a phone. Am very
disapointed with Virgin.net

I'll give another vote for Eclipse.
Others to consider are Griffin or star.
human being on the end of the phone: that depends on your definition of human 
- mine is that they are capable of a reasoned thought process, with some ISPs 
that definition doesn't apply to first level support.

For linux friendly hmmm, as has been said most ISPs only support windows out 
of the box. However, that said ;) get beyond the scripted frontline support 
and start talking to the real technical staff, and you'll find the majority 
have more than a passing understanding of Linux. Frontline support are 
limited in what support they can offer (note, this is not always the case 
with smaller ISPs) as many have scripts to follow for certain faults. Word 
your fault report correctly and you can effectively bypass frontline support. 
Failing that, simply word the fault in such a technical way that they don't 
have a clue what you're on about - if they understand you then they're worth 
talking to anyway.

Regards,
Jon  -  who often has the displeasure of taking support calls.

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