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[LUG] ISP Support for Linux



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I've just had an interesting conversation with a support manager at BT 
Openworld.

I phoned the support line after hg16 died and was sending me radius 
terminations.

So i want through the normal palava:

click on start -- BT
i don't have a start -- me
why now -- bt
i use linux -- me

and away we go,him telling me thats the problem, blah blha.  so to keep him 
happy i plug my frog into windows, and he talks me through t.  I try to 
soound have interested in what he's tellign me to do.

 nayway, guess what - it didn'#t work.

So he asks me to check some mroe settings, when he interuppts:

what home gateway did you say you are using?
 hg16 -- me
Well i've just got an email about a servie outage -- guy.

so i try to explain to him that it's not linux at fault and there *are* people 
using it.

Now the interesting thig is he told me he was asked to inform the powers above 
when they come across operating systems other than windows that people use, 
he didn't know why, but my guesss they might be thinking about supporting 
linux - maybe *shrug*.

So if you're a BT Openworld ADSL user, and you talk to support, mention that 
you use lixux, and ask them to tell their centre manager.

Myabe if they get told enough times they will see people are using it, and 
maybe even support it, or at least let us be with linux while phoning 
support.


~ Theo

- -- 

Theo Zourzouvillys
http://zozo.org.uk/

You will be audited by the Internal Revenue Service.
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