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Here is Eurobells reply to my latest letter for information about the state of play. Notice that the firsat announcement was last december ! Dear Ray Thank you for your e-mail. We recently announced in our December 20/20 magazine, which went to direct service customers, that we are working on the launch of broadband services and other Telewest Broadband services. The first phase of this was the introduction of Talk Unlimited. The next exciting development is the delivery of Broadband services, which is an extremely complicated undertaking which has meant huge investment in upgrading our network and equipment ready to begin the programme of roll out. It is now our intention and commitment to begin the roll out of broadband services and products during 2002, with some areas being able to convert to Broadband TV services from this summer. The present plans will be for this to initially take in areas around our South West franchise. We are also working on the delivery plans for South East areas, but at this stage it is unlikely this will happen during 2002. I must stress this is only the latest situation as I understand it and as with all such strategies could change as we move further into 2002. Included within this will be the introduction of an unmetered Internet service by adopting the Telewest Broadband Surf Unlimited service. Whilst this is not the High Speed Internet Service some of our customers are waiting for it is a vitally important step in maintaining our position as an ISP and meets the vast majority of requests for this type of service. Eurobell/Telewest is very appreciative of the patience our customers have shown and now more than ever we have the commitment and support of one of the leading Broadband service providers, Telewest Broadband, to help us bring these exciting new services to our customers. Thank you for remaining a valued Eurobell /Telewest customer and we look forward to bringing you the Broadband services you have been waiting for. If you require further help or technical assistance, please visit <http://support.eurobell.net> or call on either number listed below. Regards Tony Kempster Technical Advisor Eurobell Telewest Internet Tel: 01293 405700 / 01392 669966 Fax: 01293 405740 support@xxxxxxxxxxxxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxxxxxxxxxxxx> <http://www.eurobell.com> ---------------------------------------- Eurobell (Holdings) PLC, Registered in England No 02904215 Registered Office: Eurobell House, Churchill Court, Manor Royal, Crawley, West Sussex, RH10 9EB Tel (National): 01293 400444, Tel: (International) +44 1293 400444 Eurobell is part of Telewest Communications plc This message is subject to and does not create or vary any contractual relationship between Eurobell (Holdings) PLC, its subsidiaries or affiliates ("Eurobell") and you. Internet communications are not secure and therefore Eurobell does not accept legal responsibility for the contents of this message. Any view or opinions expressed are those of the author. The message is intended for the addressee only and its contents and any attached files are strictly confidential. If you have received this message in error, please telephone the number above. ----------------------------------------
-----Original Message----- From: Enquiry Form [SMTP:internet.support@xxxxxxxxxxxx] Sent: 16 May 2002 15:01 To: Internet Support Subject: S.S.E [14:01 - 16-05-2002] The following enquiry has been sent by a customer using the online form:- Below are the contact details for the customer:- -------------------------------------------------- Customers Name: Ray Smith Email Address: raysmith@xxxxxxxxxxxxxx Telephone #: ********> And here is the customers enquiry:- -------------------------------------------------- As a residential customer I make use of the local rate internet access provided by telewest/eurobell & keenly anticipated the arrival of "broadband" coming "soon" when first announced. As time goes by it becomes more & more evident that this is not going to happen in the near future. As other telewest customers in other areas are able to enjoy the benefits of high speed access when will I & other Plymouth customers be able to enjoy the "soon to be available" products of digital cable & broadband internet ? I have recently been tempted by offeres to go back to BT each time being dissuaded by the promise of "soon" ! To rub more salt into the wound BT offer ISDN/Home Highway services to residential as well as business customers but from your web site isdn services of any kind are only available to business customers. Why ? And will this change ? I do not like ISDN personally. Although I use and prefer your service I work for an alternative telcoms service (no I'm not saying which one,work it out ;-) ) & get calls from so many people who have problems with isdn but even a genuine 64k access with an added pstn1 is better than a dodgy 56k connection that rarely achives that !. It makes all the letters that drop through my door from your main rival more & more tempting. Are you able to give any indication of a timescale ? Even NTL are now teaming up with freeserve to provide adsl ! Failing all of that. What is the liklyhood of the introduction of the fixed rate access fee being introduced any time soon ? Plymouth Eurobell is already a digital exchange isn't it according to your online map ? I very much look forward to recieving your replies. Ray Smith
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