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I had a similar experience with Freeserve Anytime and their Internet Connection Kit. They did provide dail up numbers but still persisted in sending me letters telling me to install the Internet Connection Kit. I received about five letters. Also it became difficult getting a connection, most times the connection would fail on the first attempt and very often three attempts were necessary. When I did get a connection it would only last 32.8 minutes, I contacted freeserve about this and initially the suggested that my phone line was bad, with precisely 32.8 minutes connection time each time I ruled that out.Definitely time to think about changing ISP's if you're on BT Internet. I received an email from them telling me that they will be upgrading(?) my account to BT-YAHOO (err, why and no thanks really) but would need to use their special Windows software (which in my past experience of such software usually writes itself indelibly onto your system then screws up big time). I contacted BT and informed them that I use Linux, not Windows, and could they supply me with the necessary data to link me into their new set up. No way! They tried to persuade me that if I didn't have Windows, then I must be a MAC user. But when I said no to that, they lost interest.
Consequently, I've decided to go to Broadband at last, but definitely NOT with BTInternet/Yahoo or whatever flavour they are going to be next week.
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